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IT support

Over de vacature

Functieomschrijving

As IT support you will work to support the Technical Professionals of a large international oil and gas company in Rijswijk/ The Hague. You will enable the productivity and workflows of the geologists, geophysicist, reservoir engineers and seismic interpreters. This means you will do hands-on deskside visits, provide remote support via phone, email and instant messenger, and you will escalate, if necessary, to other teams. Furthermore, you will ensure that request for advice and assistance are handled promptly and effectively with E2E ownership. Also, as IT support you will diagnose underlying causes of difficulties and devise solutions to ensure that the effect on customers is minimized.

Functie-eisen

Skills and experience:
  • You have proven knowledge/certification of Microsoft Windows (W7-64), Linux (RedHat), Storage, HP RGS, Microsoft Desktop, Active Directory, LDAP products.
  • You are proficient in Corporate, Industry and Professional Standards, Customer Service Techniques, and proficient in Function or Department Operations.
  • You are familiar with Customer Value Chain Concepts.
  • You have extensive troubleshooting and analytical skills, helicopter view.
  • You have previous experience in Technical Computing related service delivery such as VWS, 64bit Windows, Linux, Technical Storage.
  • You have a demonstrated ability to operate successfully in regional and sometimes global environment.
  • You are highly customer focused/minded while possessing courage to resist always providing "quick fix".
  • You have the ability to identify and pursue opportunities for service improvement.
  • You have the ability to work independently and also as part of a regional/global team.
  • Excellent written & spoken English essential.
Soft skills and experience:
  • You have excellent customer interfacing experiences.
  • You have the ability to develop and maintain strong relationships with business, other support teams and stakeholders.

Bedrijfsprofiel

The company This company is part of a group of energy and petrochemicals companies. They create a work environment that values differences and provides channels to report concerns. A diverse workforce and an inclusive work environment are vital to their success and are aligned with their core values of honesty, integrity and respect for people. Their collaborative culture values creativity and fresh perspectives. A career with this multinational puts you at the forefront of innovation, working towards building a better energy future.

Aanbod