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Software Applications Specialist

Over de vacature


The Software Applications Specialist's main responsibility is to support project stakeholders (e.g. operations-, project managers etc.) with software related process design and realization during new implementations and change requests. The Software Applications Specialist needs to translate business requirements and processes into proper designs for developers to ensure that CRM and WEB software solutions match the needs of the company. Some of the essential tasks are: • Create designs of database models and programmable process flows for developers • Actively obtain information on project limitations and capabilities, performance requirements and interfaces. • Analyze feasibility of design within time and cost constraints • Develop, propose and perform software system testing methods and validation procedures • Create user and training documentation for software solutions


  • Secondary vocational education (MBO+) in the area of ICT, Engineering or Economics
  • More than 2 years of working experience in contact centers
  • Up to date knowledge of programming languages as C#, C++, PHP etc, and database systems.
  • Work experience with Database and Software Design (SQL DB Diagrams, Normal forms, UML)
  • Knowledge and some experience of project management methods
  • Good communication skills
  • Experience with CRM systems and Customer Support processes
  • In depth knowledge of the full Microsoft Office package
  • Excellent command of the English language in word and writing, Dutch is a plus


The company located in Enschede is specialized in serving contact centers.


Are you ready to test your experience in a new challenge or to get some experience to start a new career in our contact center? Do you have great ideas to improve our tools? Do you have what it takes to link great ideas to reality? Do you understand the work of a software developer and link that to our business perspectives? Than this might be an exciting challenge for you! We have a part-time position available for a Software Applications Specialist. The Software Applications Specialist reports to the Manager Resource and works in a multi lingual and multi-cultural team.
  • It concerns a junior position.
  • A position for at least 24 hours per week and if needed we request a flexibility to work more hours up to 32. Flexibility is expected as the amount of hours may vary.
  • Open and informal working environment.
  • New learning possibilities
Interested? Apply now and send your English motivation letter and résumé to click on the orange button below.